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Privacy Policy

Company Details

Fenced Off – ABN 39 557 247 325
Effective Date: 28/11/2025

1. Introduction

Fenced Off (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, request a quote, hire temporary fencing, or interact with our services.

2. Personal Information We Collect

We collect personal information that is reasonably necessary for our fencing hire operations. This may include:

  • Name

  • Phone number

  • Email address

  • Site address for installation or quotes

  • Photos of the site or fencing requirements

  • Payment details (processed through secure third-party payment systems)

  • Cookies and website analytics data

  • Communication history (emails, messages, phone enquiries)

3. How We Collect Your Information

We may collect information when you:

  • Submit an online quote or booking request

  • Contact us by phone, email, SMS or social media

  • Provide information during installation, hire or removal

  • Supply photos to support quoting or job planning

  • Make payments or receive invoices

  • Visit our website (via cookies and analytics tools)

Some information may be collected automatically through website tracking technologies.

4. Why We Collect and Use Personal Information

We collect and use your information for purposes including:

  • Providing temporary fencing hire, installation and removal

  • Preparing quotes and managing bookings

  • Communicating with you regarding your job

  • Processing payments and admin requirements

  • Improving our services and website performance

  • Responding to enquiries, feedback or complaints

  • Meeting legal or regulatory obligations

We may also use de-identified information for internal reporting.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Staff, installers and contractors involved in your hire

  • IT, website, email and CRM service providers

  • Payment processors and financial systems

  • Legal or regulatory authorities where required

  • Insurers or advisors when relevant

We do not sell or rent personal information to third parties.

6. Overseas Disclosure

Some third-party service providers may store or process information on servers located outside Australia. We take reasonable steps to ensure these providers comply with privacy protections consistent with the APPs.

7. Data Security

We take reasonable measures to safeguard your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

Security measures include secure cloud storage, password protection, restricted staff access and SSL encryption where supported.

8. Access to and Correction of Personal Information

You may request access to personal information we hold about you, or request corrections if it is inaccurate or incomplete.

For access or correction requests, contact us at:
📧 info@fencedoff.com.au

We will respond within a reasonable timeframe.

9. Website Cookies and Analytics

Our website uses cookies and analytics tools to improve site performance and understand user behaviour. Information collected may include:

  • IP address

  • Browser or device information

  • Pages visited

  • Time spent on the website

  • Traffic sources

You may adjust your browser settings to refuse cookies. Some features of our website may not function correctly without cookies.

10. Direct Marketing

We may use your information to send service updates, promotions or reminders.
You may opt out at any time by using the unsubscribe function or contacting us directly.

11. Complaints

If you have concerns about how we handle your personal information, please contact:

📧 info@fencedoff.com.au

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website and will include an updated effective date.

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